瑞星卡卡安全论坛

这几天，瑞星全功能安全软件在升级时，多次出现无法完成文件下载。这是为什么？请尽快解决！

用户系统信息：Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; WOW64; Trident/5.0)

请您发截图来看看，截图上传方法请参考：http://bbs.ikaka.com/showtopic-8616820.aspx
并且，请把C:\Program Files\Rising\RSD\updater.exe.log  压缩发来。
您的操作系统类型是什么？32位还是64位的？

操作系统是windows visita x64
这是其中一次错误：
[2014-10-15][13:04:04:647][3720][3732]: [DETAIL]CommdLine: "C:\Program Files (x86)\Rising\RSD\updater.exe" /lang 936 /subkey RIS
[2014-10-15][13:04:04:663][3720][3732]: [DETAIL]CRsUpdateClass::Initialize...
[2014-10-15][13:04:04:663][3720][3732]: [DETAIL]Log Module Path: C:\Program Files (x86)\Rising\RIS\rslog.dll
[2014-10-15][13:04:04:663][3720][3732]: [DETAIL]UploadExtraInfo: SmGY9IysVRRdOjUvUhwTb2czVC5ePiYkFUwcb3B1CEkBbnRY
[2014-10-15][13:04:04:663][3720][3732]: [DETAIL]InitCommunication...
[2014-10-15][13:04:04:679][3720][3732]: [ACTION]IProcCommManager::Init(RIS) ...
[2014-10-15][13:04:05:022][3720][3732]: [DETAIL]InitCommunication Successfully...
[2014-10-15][13:04:05:022][3720][3732]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:05:084][3720][3744]: [DETAIL]CRsUpdateClass::IsSupportCustomDownload...
[2014-10-15][13:04:05:287][3720][3744]: [ACTION]succeed to download http://rsup10.rising.com.cn/rs2011/rsrsd.xml
[2014-10-15][13:04:05:459][3720][3744]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:05:490][3720][3744]: [ACTION]Update exit code = 0x00000000
[2014-10-15][13:04:05:521][3720][3732]: [DETAIL]CRsUpdateClass::Uninitialize...
[2014-10-15][13:04:05:521][3720][3732]: [DETAIL]CRsUpdateClass::Uninitialize...
[2014-10-15][13:04:05:599][3828][3824]: [DETAIL]CommdLine: "C:\Program Files (x86)\Rising\RSD\updater.exe" /UPDATED /SUBKEY RIS /LANG 936
[2014-10-15][13:04:05:615][3828][3824]: [DETAIL]CRsUpdateClass::Initialize...
[2014-10-15][13:04:05:615][3828][3824]: [DETAIL]Log Module Path: C:\Program Files (x86)\Rising\RIS\rslog.dll
[2014-10-15][13:04:05:615][3828][3824]: [DETAIL]UploadExtraInfo: TV1g89YDGTsSSEcNHjNcHRURGAERTFQGWWNTHQJXRGZOHAZ6
[2014-10-15][13:04:05:615][3828][3824]: [DETAIL]InitCommunication...
[2014-10-15][13:04:05:615][3828][3824]: [ACTION]IProcCommManager::Init(RIS) ...
[2014-10-15][13:04:05:661][3828][3824]: [DETAIL]InitCommunication Successfully...
[2014-10-15][13:04:05:693][3828][3852]: [DETAIL]CRsUpdateClass::IsSupportCustomDownload...
[2014-10-15][13:04:05:927][3828][3852]: [ACTION]succeed to download http://rsup10.rising.com.cn/rs2011/RsRisVer11.xml
[2014-10-15][13:04:05:927][3828][3852]: [DETAIL]CRsUpdateClass::PreUpdateDownload...
[2014-10-15][13:04:05:927][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\cl.def To C:\Program Files (x86)\Rising\RIS\cl.def
[2014-10-15][13:04:05:927][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virboot.bas To C:\Program Files (x86)\Rising\RIS\virboot.bas
[2014-10-15][13:04:05:942][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\vircom.bas To C:\Program Files (x86)\Rising\RIS\vircom.bas
[2014-10-15][13:04:05:942][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virinfo.bas To C:\Program Files (x86)\Rising\RIS\virinfo.bas
[2014-10-15][13:04:05:958][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virmacr.bas To C:\Program Files (x86)\Rising\RIS\virmacr.bas
[2014-10-15][13:04:05:958][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virmz.bas To C:\Program Files (x86)\Rising\RIS\virmz.bas
[2014-10-15][13:04:05:973][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virnew.bas To C:\Program Files (x86)\Rising\RIS\virnew.bas
[2014-10-15][13:04:06:005][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virnorm.bas To C:\Program Files (x86)\Rising\RIS\virnorm.bas
[2014-10-15][13:04:06:020][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virsct.bas To C:\Program Files (x86)\Rising\RIS\virsct.bas
[2014-10-15][13:04:06:020][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virvm.bas To C:\Program Files (x86)\Rising\RIS\virvm.bas
[2014-10-15][13:04:06:036][3828][3852]: [DETAIL]CopyBaseLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRBAS\virelf.bas To C:\Program Files (x86)\Rising\RIS\virelf.bas
[2014-10-15][13:04:06:036][3828][3852]: [DETAIL]CopyBaseLib Return: 1
[2014-10-15][13:04:06:036][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\virusdb.cfg To C:\Program Files (x86)\Rising\RIS\virusdb.cfg
[2014-10-15][13:04:06:036][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp0.zip To C:\Program Files (x86)\Rising\RIS\rp0.zip
[2014-10-15][13:04:06:051][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp1.zip To C:\Program Files (x86)\Rising\RIS\rp1.zip
[2014-10-15][13:04:06:051][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp2.zip To C:\Program Files (x86)\Rising\RIS\rp2.zip
[2014-10-15][13:04:06:067][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp3.zip To C:\Program Files (x86)\Rising\RIS\rp3.zip
[2014-10-15][13:04:06:067][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp4.zip To C:\Program Files (x86)\Rising\RIS\rp4.zip
[2014-10-15][13:04:06:067][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp5.zip To C:\Program Files (x86)\Rising\RIS\rp5.zip
[2014-10-15][13:04:06:083][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp6.zip To C:\Program Files (x86)\Rising\RIS\rp6.zip
[2014-10-15][13:04:06:083][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp7.zip To C:\Program Files (x86)\Rising\RIS\rp7.zip
[2014-10-15][13:04:06:098][3828][3852]: [DETAIL]CopyZipLib From C:\Program Files (x86)\Rising\RSD\Backup\RIS\RSVIRLIB\rp8.zip To C:\Program Files (x86)\Rising\RIS\rp8.zip
[2014-10-15][13:04:06:114][3828][3852]: [DETAIL]CopyZipLib Return: 1
[2014-10-15][13:04:06:192][3828][3852]: [DETAIL]CRsUpdateClass::ValidatePostHandle(1, -87955200)
[2014-10-15][13:04:06:192][3828][3852]: [ACTION]interval=-87955200
[2014-10-15][13:04:06:192][3828][3852]: [ACTION]Update from 23.01.22.92 to 23.01.25.25
[2014-10-15][13:04:06:301][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RIS/CompsVer23.01.25.25.inf
[2014-10-15][13:04:06:660][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/RSVIRLIB_xml.zip
[2014-10-15][13:04:06:660][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:06:785][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/URLLIBD_xml.zip
[2014-10-15][13:04:06:785][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:06:972][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/FISHCFG/23_01_39_51/FISHCFG_xml.zip
[2014-10-15][13:04:06:972][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:09:140][3828][3852]: [ALERT]Update Component: Name = RSVIRLIB; oldver = 23.01.37.20; newver = 23.01.39.53
[2014-10-15][13:04:09:140][3828][3852]: [ACTION]IncUpdate Component: Name = RSVIRLIB; oldver = 23.01.37.20; newver = 23.01.39.53
[2014-10-15][13:04:09:234][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/RSVIRLIB.inf
[2014-10-15][13:04:09:234][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:09:437][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/rp8_zip.zip
[2014-10-15][13:04:09:437][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:21:870][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/virtro_bas.zip
[2014-10-15][13:04:21:870][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:22:151][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/RSVIRLIB/23_01_39_53/virusdb_cfg.zip
[2014-10-15][13:04:22:151][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:22:291][3828][3852]: [ALERT]Update Component: Name = URLLIBD; oldver = 23.01.37.19; newver = 23.01.39.54
[2014-10-15][13:04:22:291][3828][3852]: [ACTION]IncUpdate Component: Name = URLLIBD; oldver = 23.01.37.19; newver = 23.01.39.54
[2014-10-15][13:04:22:369][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/URLLIBD.inf
[2014-10-15][13:04:22:369][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:22:494][3828][3852]: [ACTION]succeed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virusdb_cfg.zip
[2014-10-15][13:04:22:494][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:38:250][2588][2180]: [DETAIL]CommdLine: "C:\Program Files (x86)\Rising\RSD\updater.exe" /tray /lang 936 /subkey RIS
[2014-10-15][13:04:38:265][2588][2180]: [DETAIL]CRsUpdateClass::Initialize...
[2014-10-15][13:04:38:265][2588][2180]: [DETAIL]Log Module Path: C:\Program Files (x86)\Rising\RIS\rslog.dll
[2014-10-15][13:04:38:265][2588][2180]: [DETAIL]UploadExtraInfo: uect3XMxP14gDhUgOFZuW0c8PmQjCgYrfwZhW1B6YgN8WlRX
[2014-10-15][13:04:38:265][2588][2180]: [DETAIL]InitCommunication...
[2014-10-15][13:04:38:265][2588][2180]: [ACTION]IProcCommManager::Init(RIS) ...
[2014-10-15][13:04:38:328][2588][2180]: [DETAIL]InitCommunication Successfully...
[2014-10-15][13:04:38:328][2588][2180]: [ACTION]Updater is running!
[2014-10-15][13:04:38:328][2588][2180]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:04:38:406][2588][2180]: [DETAIL]CRsUpdateClass::Uninitialize...
[2014-10-15][13:04:38:406][2588][2180]: [DETAIL]CRsUpdateClass::Uninitialize...
[2014-10-15][13:04:38:406][2588][2180]: [FATAL]Failed to Initialize
[2014-10-15][13:04:53:085][3828][3852]: [ALERT]Failed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virurl_bas.zip. ErrCode = 12002; hr = -2147483643
[2014-10-15][13:05:24:161][3828][3852]: [ALERT]Failed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virurl_bas.zip. ErrCode = 12002; hr = -2147483643
[2014-10-15][13:05:55:236][3828][3852]: [ALERT]Failed to download http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virurl_bas.zip. ErrCode = 12002; hr = -2147483643
[2014-10-15][13:05:55:751][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:05:55:766][3828][3852]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:05:56:109][3828][3852]: [ALERT]Download URLLIBD/23_01_39_54/virurl_bas.zip retry > 3
[2014-10-15][13:06:04:222][3828][3852]: [ACTION]Update exit code = 0x00000008
[2014-10-15][13:06:04:222][3828][3824]: [DETAIL]CRsUpdateClass::WriteLog...
[2014-10-15][13:06:04:284][3828][3824]: [DETAIL]CRsUpdateClass::Uninitialize...
[2014-10-15][13:06:04:284][3828][3824]: [DETAIL]CRsUpdateClass::Uninitialize...

请您使用IE浏览器访问： http://download.rising.com.cn/rs2011/pcver/URLLIBD/23_01_39_54/virurl_bas.zip
看提示什么？请发提示的截图看看，以及瑞星升级报错的截图也一并发来。

IE浏览器可以正常下载，只是链接时间很长。
瑞星升级报错，大意是：无法下载文件，请稍后再试。
需要说明的是：这种情况这几天间隙性地多次出现，尤其是“十一”后的几天。

具体是哪个文件不能下载？现在瑞星全功能安全软件能升级了吗？
如果没有，请把QQ号短消息发我，帮您远程看看。

不能下载的文件，每次好像不一定相同。
由于是间隙性地多次出现，只要多试几次，升级就可以完成，但还是请你们尽快解决！

请您再次遇到的时候，发截图看看，并且请把最新的updater.exe.log  压缩发来，参考http://bbs.ikaka.com/showtopic-8616820.aspx此帖子方法压缩发来。
或者使用代理服务器升级试试，代理服务器IP 120.202.249.230  端口 80