瑞星卡卡安全论坛

杀毒软件升级后安装错误
[2011-03-01][18:38:05:859][1476][3548]: [DETAIL]Prepare To Copy File From C:\Program Files\Rising\RSD\Backup\RAV\RSVIRLIB\rp15.zip To C:\Program Files\Rising\RAV\rp15.zip...
[2011-03-01][18:38:05:968][3376][1116]: [DETAIL]Call Component URLLIBD Dll_PreHandle Return: 0x00000000
[2011-03-01][18:38:05:968][3376][1116]: [DETAIL]Call Component RFWCFG Dll_PreHandle Return: 0x00000000
[2011-03-01][18:38:05:968][3376][1116]: [DETAIL]Call Component FISHCFG Dll_PreHandle Return: 0x00000000
[2011-03-01][18:38:05:968][3376][1116]: [DETAIL]InstallComponent(URLLIBD)
[2011-03-01][18:38:05:968][3376][1116]: [DETAIL]Prepare To Copy File From C:\Program Files\Rising\RSD\Backup\RFW\URLLIBD\virurl.bas To C:\Program Files\Rising\RFW\urllib\virurl.bas...
[2011-03-01][18:38:06:000][1476][3548]: [DETAIL]Skip Copying For Checked OK...
[2011-03-01][18:38:06:000][1476][3548]: [DETAIL]Prepare To Copy File From C:\Program Files\Rising\RSD\Backup\RAV\RSVIRLIB\rp16.zip To C:\Program Files\Rising\RAV\rp16.zip...
[2011-03-01][18:38:06:203][1476][3548]: [DETAIL]Skip Copying For Checked OK...
[2011-03-01][18:38:06:203][1476][3548]: [DETAIL]Prepare To Copy File From C:\Program Files\Rising\RSD\Backup\RAV\RSVIRLIB\rp17.zip To C:\Program Files\Rising\RAV\rp17.zip...

用户系统信息：Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; QQDownload 675; TencentTraveler 4.0; CIBA; .NET CLR 2.0.50727)

[2011-03-01][20:49:50:102][0412][3140]: [DETAIL]UnZip File: C:\Program Files\Rising\RAV\DefNew\23310100.rp
[2011-03-01][20:49:50:102][0412][3140]: [DETAIL]UnZip File: C:\Program Files\Rising\RAV\DefNew\23310101.rp
[2011-03-01][20:49:50:102][0412][3140]: [ALERT]UnZip Failed!
[2011-03-01][20:49:50:102][0412][3140]: [ALERT]UnZip C:\Program Files\Rising\RAV\rp45.zip To C:\Program Files\Rising\RAV\DefNew Failed!
[2011-03-01][20:49:50:680][0412][3140]: [DETAIL]Call Component RSVIRLIB Dll_PostHandle Return: 0x80000000
[2011-03-01][20:49:50:680][0412][3140]: [ALERT]Report Error!
[2011-03-01][20:49:54:071][0412][3140]: [ALERT]User Cancel!

1、卸载瑞星杀软，期间取消“保留用户配置”的勾选，同时勾选“删除瑞星安装目录”，完成卸载；

2、重启电脑；

3、开始--运行--输入%temp%--回车，在弹出对话框中，选择所有文件和文件夹，删除之；

4、到瑞星官网下载安装包，重装瑞星（如果是半年免费版瑞星，直接到http://rsdownload.rising.com.cn/middle11/ravfree_11.exe下载安装瑞星杀软半年免费版；如果是3年盒装版的RIS，到http://update.rising.com.cn/personvalidate/pcver/upgrade.htm，凭序列号下载对应安装包）

大大地谢谢