瑞星卡卡安全论坛技术交流区反病毒/反流氓软件论坛 紧急求助所有word文档打不开(问题仍未解决,高手进来啊)

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紧急求助所有word文档打不开(问题仍未解决,高手进来啊)

紧急求助所有word文档打不开(问题仍未解决,高手进来啊)

今天开机发现所有的word文档打不开了,而excel和ppt没有问题,瑞星升级到最新还是查不到病毒!情况紧急啊,到底什么问题





最后编辑2006-01-02 12:12:11
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gototop
 

这个很正常啦.我经常发生这样的事.
gototop
 

重启计算机,程序问题,不是病毒
gototop
 

重启了n次啦,系统修复过,office也用安装盘修复过了,都不行啊
gototop
 

看看我的hijackthis扫描日志吧
当前运行的进程:         
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\WINDOWS\system32\nvsvc32.exe
D:\Program Files\P4P\p2psvr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ctfmon.exe
D:\PROGRA~1\SKYNET\FIREWALL\pfw.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\D-Tools\daemon.exe
C:\WINDOWS\system32\conime.exe
D:\Program Files\Tencent\qq\QQ.exe
D:\Program Files\Tencent\qq\TIMPlatform.exe
C:\PROGRA~1\Yahoo!\ASSIST~1\YLive.exe
C:\PROGRA~1\Yahoo!\Assistant\yassistse.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Maxthon\Maxthon.exe
C:\WINDOWS\system32\Rundll32.exe
F:\hijackthis11.99.1_2\hijackthis1.99.1汉化第二版(7月16日).exe
C:\Program Files\HijackThis1991汉化版\HijackThis1991zww.exe

R3 - URLSearchHook: MyURLSearchHook Class - {982CB676-38F0-4D9A-BB72-D9371ABE876E} - D:\Program Files\P4P\ToolBar.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {2F401A09-2F10-455E-A15D-4C8B9D8D7AEB} - D:\PROGRA~1\黄河FL~1\hhcatch.dll
O2 - BHO: yPhtb - {33BBE430-0E42-4f12-B075-8D21ACB10DCB} - C:\Program Files\Yahoo!\Assistant\Assist\yphtb.dll
O2 - BHO: Anti Fish - {38928D50-8A48-44C2-945F-D2F23F771410} - C:\Program Files\Yahoo!\Assistant\Assist\yAngling.dll
O2 - BHO: 雅虎助手 - {406F94F0-504F-4a40-8DFD-58B0666ABEBD} - C:\Program Files\Yahoo!\Assistant\Assist\yasbar.dll
O2 - BHO: YDragSearch - {62EED7C6-9F02-42f9-B634-98E2899E147B} - C:\PROGRA~1\Yahoo!\ASSIST~1\Assist\YDRAGS~1.DLL
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} - D:\Program Files\FlashGet-v1.71\jccatch.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - IE工具栏增项: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - IE工具栏增项: Infofo 工具栏 - {D74EC18E-3DDD-4174-B1B1-949FE3B8366D} - C:\Program Files\Infofo Bar\infofobar.dll
O3 - IE工具栏增项: 金山快译(&K) - {6C3797D2-3FEF-4cd4-B654-D3AE55B4128C} - D:\Program Files\Kingsoft\FastAIT 2006\IEBand.dll
O3 - IE工具栏增项: 搜狗直通车 - {DBBB7978-AF21-4EF4-9AD1-B2F4BC75696C} - D:\Program Files\P4P\ToolBar.dll
O3 - IE工具栏增项: 雅虎助手 - {406F94F0-504F-4a40-8DFD-58B0666ABEBD} - C:\Program Files\Yahoo!\Assistant\Assist\yasbar.dll
O4 - 启动项HKLM\\Run: [IMJPMIG8.1] ; "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - 启动项HKLM\\Run: [PHIME2002ASync] ; C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - 启动项HKLM\\Run: [PHIME2002A] ; C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - 启动项HKLM\\Run: [SoundMan] ; SOUNDMAN.EXE
O4 - 启动项HKLM\\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - 启动项HKLM\\Run: [nwiz] nwiz.exe /install
O4 - 启动项HKLM\\Run: [KAVPersonal50] "D:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - 启动项HKLM\\Run: [SKYNET Personal FireWall] D:\PROGRA~1\SKYNET\FIREWALL\pfw.exe
O4 - 启动项HKLM\\Run: [Acrobat Assistant 7.0] ; "D:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - 启动项HKLM\\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - 启动项HKLM\\Run: [Super Rabbit SRRestore] D:\Program Files\Super Rabbit\MagicSet\srrest.exe /autosave
O4 - 启动项HKLM\\Run: [YLive.exe] C:\PROGRA~1\Yahoo!\ASSIST~1\YLive.exe
O4 - 启动项HKLM\\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - 启动项HKLM\\Run: [NvMediaCenter] ; RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - 启动项HKLM\\Run: [DAEMON Tools-2052] "D:\Program Files\D-Tools\daemon.exe"  -lang 2052
O4 - 启动项HKLM\\Run: [StormCodec_Helper] "D:\Program Files\Ringz Studio\Storm Codec\StormSet.exe" /S /opti
O4 - 启动项HKLM\\Run: [yassistse] "C:\PROGRA~1\Yahoo!\Assistant\yassistse.exe"
O4 - 启动项HKLM\\Run: [CnsMin] Rundll32.exe C:\WINDOWS\downlo~1\CnsMin.dll,Rundll32
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Super Rabbit Desktop Search] ; D:\Program Files\MagicSet\SRSearch.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?SystemRoot%\Installer\{AC76BA86-1033-0000-7760-000000000002}\SC_Acrobat.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - IE右键菜单中的新增项目: Convert link target to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - IE右键菜单中的新增项目: Convert link target to existing PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - IE右键菜单中的新增项目: Convert selected links to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - IE右键菜单中的新增项目: Convert selected links to existing PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - IE右键菜单中的新增项目: Convert selection to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - IE右键菜单中的新增项目: Convert selection to existing PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - IE右键菜单中的新增项目: Convert to Adobe PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - IE右键菜单中的新增项目: Convert to existing PDF - res://D:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - IE右键菜单中的新增项目: 上传到QQ网络硬盘 - D:\Program Files\Tencent\qq\AddToNetDisk.htm
O8 - IE右键菜单中的新增项目: 使用搜狗直通车下载 - D:\Program Files\P4P\dl.htm
O8 - IE右键菜单中的新增项目: 使用网际快车下载 - D:\Program Files\FlashGet-v1.71\jc_link.htm
O8 - IE右键菜单中的新增项目: 使用网际快车下载全部链接 - D:\Program Files\FlashGet-v1.71\jc_all.htm
O8 - IE右键菜单中的新增项目: 发送图片到手机 - D:\Program Files\P4P\cx.htm
O8 - IE右键菜单中的新增项目: 导出到 Microsoft Excel(&x) - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - IE右键菜单中的新增项目: 导出当前页到超星阅览器(&A) - D:\Program Files\SSREADER36\ss_all.htm
O8 - IE右键菜单中的新增项目: 导出选中部分到超星阅览器(&S) - D:\Program Files\SSREADER36\ss_select.htm
O8 - IE右键菜单中的新增项目: 添加到QQ自定义面板 - D:\Program Files\Tencent\qq\AddPanel.htm
O8 - IE右键菜单中的新增项目: 添加到QQ表情 - D:\Program Files\Tencent\qq\AddEmotion.htm
O8 - IE右键菜单中的新增项目: 添加到“我的订阅” - D:\Program Files\P4P\rss.htm
O8 - IE右键菜单中的新增项目: 用QQ彩信发送该图片 - D:\Program Files\Tencent\qq\SendMMS.htm
O8 - IE右键菜单中的新增项目: 豪杰超级解霸V8实时播放 - D:\Herosoft\HeroV8\MPURLGET.HTM
O8 - IE右键菜单中的新增项目: 雅虎搜索 - res://C:\Program Files\Yahoo!\Assistant\Assist\yasbar.dll/246
O8 - IE右键菜单中的新增项目: 黄河&Flash播放器 - D:\Program Files\黄河Flash播放器\geturl.htm
O9 - 浏览器额外的按钮: 铃声 - {0713E8D2-850A-101B-AFC0-4210102A8DA7} - http://huanghetv.sms.163.com (file missing)
O9 - 浏览器额外的按钮: 豪杰超级解霸V8 - {367E0A21-8601-4986-9C9A-153BF5ACA118} - D:\Herosoft\HeroV8\STHSDVD.EXE
O9 - 浏览器额外的“工具”菜单项: 豪杰超级解霸V8 - {367E0A21-8601-4986-9C9A-153BF5ACA118} - D:\Herosoft\HeroV8\STHSDVD.EXE
O9 - 浏览器额外的按钮: Infofo 工具栏 - {8507326C-B5C1-4559-BB91-0919E753836F} - C:\Program Files\Infofo Bar\infofobar.dll
O9 - 浏览器额外的“工具”菜单项: Infofo 工具栏 - {8507326C-B5C1-4559-BB91-0919E753836F} - C:\Program Files\Infofo Bar\infofobar.dll
O9 - 浏览器额外的按钮: 我的订阅 - {8755CE6E-0BF7-4441-8751-FB728941B0B4} - D:\Program Files\P4P\rss.dll
O9 - 浏览器额外的按钮: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\Program Files\FlashGet-v1.71\flashget.exe
O9 - 浏览器额外的“工具”菜单项: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - D:\Program Files\FlashGet-v1.71\flashget.exe
O9 - 浏览器额外的按钮: 易趣购物 - {DE60714F-AC17-427e-861A-FD60CBDF119A} - http://click2.ad4all.net/url2/urlmanage/url.asp?id=1 (file missing)
O9 - 浏览器额外的“工具”菜单项: 易趣购物 - {DE60714F-AC17-427e-861A-FD60CBDF119A} - http://click2.ad4all.net/url2/urlmanage/url.asp?id=1 (file missing)
O9 - 浏览器额外的按钮: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - 浏览器额外的“工具”菜单项: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [!CNS]  网络实名
O16 - DPF: {0CA54D3F-CEAE-48AF-9A2B-31909CB9515D} (Edit Class) - https://www.sz1.cmbchina.com/download/CMBEdit.cab
O16 - DPF: {3D8F74EE-8692-4F8F-B8D2-7522E732519E} (WebActivater Control) - http://game.qq.com/QQGame2.cab
O16 - DPF: {8D9E0B29-563C-4226-86C1-5FF2AE77E1D2} (AxSubmitControl Class) - https://mybank.icbc.com.cn/icbc/perbank/AxSafeControls.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EB2AF62C-F776-49AD-8064-EDAACC97E68C}: NameServer = 202.116.96.33,202.116.98.34
O20 - AppInit_DLLs: C:\WINDOWS\system32\SoDAHK.DLL
O23 - NT 服务: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - NT 服务: Autodesk Licensing Service - Unknown owner - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - NT 服务: kavsvc - Kaspersky Lab - D:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - NT 服务: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - NT 服务: P4P Service - Sohu.com Inc. - D:\Program Files\P4P\p2psvr.exe
O23 - NT 服务: Sandra Data Service (SandraDataSrv) - SiSoftware - D:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005.SR3\RpcDataSrv.exe
O23 - NT 服务: Sandra Service (SandraTheSrv) - SiSoftware - D:\Program Files\SiSoftware\SiSoftware Sandra Professional 2005.SR3\RpcSandraSrv.exe
gototop
 

顶一下,不然又沉了
gototop
 

开始--运行--msconfig 关闭
04 - HKCU\..\Run: [Super Rabbit Desktop Search] ; D:\Program Files\MagicSet\SRSearch.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?SystemRoot%\Installer\{AC76BA86-1033-0000-7760-000000000002}\SC_Acrobat.exe
O4 - 启动项HKLM\\Run: [SoundMan] ; SOUNDMAN.EXE
O4 - 启动项HKLM\\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - 启动项HKLM\\Run: [nwiz] nwiz.exe /install
O4 - 启动项HKLM\\Run: [KAVPersonal50] "D:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
修复
R3 - URLSearchHook: MyURLSearchHook Class - {982CB676-38F0-4D9A-BB72-D9371ABE876E} - D:\Program Files\P4P\ToolBar.dll
O20 - AppInit_DLLs: C:\WINDOWS\system32\SoDAHK.DLL
06
日志上看不出多大问题
gototop
 

试过了不行啊,超级郁闷!!!!!!!!!!!!111
所有的doc文档打不开,
但用记事本还是可以打开的
gototop
 

没有人能解决嘛???急死我了!!!!!!!!!!!!!!!!!
刚才用注册表还原到2天前,结果当时打开了一下,关了再打开又出现上面的画面了,感觉像病毒啊
gototop
 

试试:用SREng扫个日志来看看。置顶帖5楼
下载地址:http://www.kztechs.com/sreng/sreng2.zip(303.71K)
gototop
 
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